Responsible Gambling at Luckyones Casino

At Luckyones Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Safe Gaming

Luckyones Casino operates under strict guidelines aligned with Australian gambling regulations and the National Consumer Protection Framework (NCPF). We actively promote responsible gambling practices and provide tools and resources to support players who may need assistance.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It's important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money or time gambling than you can afford
Gamble to escape stress, anxiety, or depression
Chase losses by continuing to gamble after losing
Lie to family or friends about your gambling habits
Neglect work, family, or personal responsibilities due to gambling
Feel irritable or anxious when you try to stop gambling
Borrow money or sell possessions to fund gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on this page or contact a support service immediately.

Responsible Gambling Tools

Luckyones Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Session Time Limits

Set a maximum session duration to control how long you play in a single sitting. You will receive a notification when your session limit is approaching.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once reached, you will be unable to place further bets until the period resets.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent during your current session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Luckyones Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications. To request self-exclusion, contact our support team at [email protected] or call us at 1800 LUCKY 01 (1800 582 590 01).

You can also register with Gamban to block access to all gambling websites and apps across your devices.

National Self-Exclusion Register

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be completed in minutes.

Once registered with BetStop, Luckyones Casino is legally required to close your account and refund any remaining balance within 24 hours.

Protecting Minors

Luckyones Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our platform, the account will be immediately suspended and investigated.

We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. Recommended tools include:

Support Services in Australia

If you or someone you know is struggling with gambling, free and confidential help is available 24 hours a day, 7 days a week.

Gambling Help Online: www.gamblinghelponline.org.au — Free online chat and counselling
Gambling Help Hotline: 1800 858 858 — Free, confidential support available 24/7
Lifeline Australia: www.lifeline.org.au — Call 13 11 14
Beyond Blue: www.beyondblue.org.au — Call 1300 22 4636
MensLine Australia: www.mensline.org.au — Call 1300 78 99 78
Financial Counselling Australia: www.financialcounsellingaustralia.org.au — Call 1800 007 007

Tips for Gambling Responsibly

Set a budget before you start and stick to it
Only gamble with money you can afford to lose
Never chase your losses
Take regular breaks during your gaming sessions
Do not gamble when you are stressed, upset, or under the influence of alcohol
Balance gambling with other leisure activities
Keep track of the time and money you spend gambling
Treat gambling as entertainment, not as a source of income

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available to assist you with any concerns or to help you activate any of the tools described on this page.

Email: [email protected]
Support Email: [email protected]
Phone: 1800 LUCKY 01 (1800 582 590)
Live Chat: Available 24/7 through your account dashboard

All requests related to responsible gambling tools, including self-exclusion and account closure, are processed within 24 hours of receipt.

Regulatory Information

Luckyones Casino is licensed and regulated in accordance with applicable Australian online gambling legislation. We comply fully with the Interactive Gambling Act 2001 (Cth) and the National Consumer Protection Framework for Online Wagering, which came into full effect in 2023 and continues to be enforced as of June 2026.

For more information about gambling regulation in Australia, visit the Australian Communications and Media Authority (ACMA).

Last updated: June 2026